EPoS Analyst
Description of Role
Actively managing, configuring and enhancing the core EPoS system. Providing 1st / 2nd level support and advice to users as well as holding the main responsibility for the entire EPoS solution including rolling out new software and completing necessary testing. Creating professional documentation for all existing and future processes and functions. In addition; as part of the Helpdesk team responsible for receiving all incoming calls / issues from my client’s nationwide estate of outlets, you will diagnose problems and either resolve them, or escalate to another team member / supplier to resolve.
Technology and Experience
Requiring a minimum of 2 years experience in a similar EPoS software support capacity, this role is primarily an EPoS role with over 80% of the role dedicated to the EPoS system and its users. The role requires an extremely well organised and motivated individual, with excellent communication skills, who can demonstrate ability to communicate at all levels. Experience of creating and documenting process and procedures, preferably ITIL aligned. Business operations experience would be a real advantage when advising the business on new EPoS configuration or software changes.
In addition good knowledge and experience is required for supporting:
Experience of supporting and configuration of the following would an advantage but not essential:
Qualifications
No specific qualification required although 2 years practical experience in an IT and EPoS support environment is a minimum requirement.
Additional tasks
Actively managing, configuring and enhancing the core EPoS system. Providing 1st / 2nd level support and advice to users as well as holding the main responsibility for the entire EPoS solution including rolling out new software and completing necessary testing. Creating professional documentation for all existing and future processes and functions. In addition; as part of the Helpdesk team responsible for receiving all incoming calls / issues from my client’s nationwide estate of outlets, you will diagnose problems and either resolve them, or escalate to another team member / supplier to resolve.
Technology and Experience
Requiring a minimum of 2 years experience in a similar EPoS software support capacity, this role is primarily an EPoS role with over 80% of the role dedicated to the EPoS system and its users. The role requires an extremely well organised and motivated individual, with excellent communication skills, who can demonstrate ability to communicate at all levels. Experience of creating and documenting process and procedures, preferably ITIL aligned. Business operations experience would be a real advantage when advising the business on new EPoS configuration or software changes.
In addition good knowledge and experience is required for supporting:
- Windows XP
- Windows Server 2000/2003/2008
- MS SQL 2000/2005
- Active Directory
- Exchange 2003
- Dell/HP/Fujitsu Hardware
Experience of supporting and configuration of the following would an advantage but not essential:
- Active Workspace (Memsec EPoS)
- Cognos BI
- MS Navision
- Symantec Backup Exec
- Symantec Endpoint Protection
- Watchguard Firewall
Qualifications
No specific qualification required although 2 years practical experience in an IT and EPoS support environment is a minimum requirement.
Additional tasks
- The role may require occasional travel and for this the EPoS Analyst will be required to have their own vehicle
- The EPoS Analyst will also be required to be on call out of hours. This will be on a rota basis and be a maximum of 1 in 3 weeks
- The support of Head Office users, including new user creation, file, print and hardware support